Refund and Returns Policy
At Mendzo, we strive to ensure customer satisfaction with every purchase. If you’re not entirely satisfied with your order, our Refund and Returns Policy is here to assist you.
1. Returns Eligibility
1.1 Products must be returned in their original condition, unused, and with all tags, packaging, and accessories intact.
1.2 Returns are accepted within 14 days of delivery.
1.3 Certain items, such as perishable goods, personal care products, and customized items, are non-returnable unless defective or damaged.
2. Process for Returns
2.1 To initiate a return, contact us at info@mendzo.uk or call us at 07776636037 with your order details and reason for return.
2.2 Our team will provide instructions and a return authorization.
2.3 Pack the item securely and send it to the address provided. The customer is responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
3.1 Refunds will be processed once the returned item is inspected and approved by our team.
3.2 Refunds will be issued to the original payment method within 7–10 business days of return approval.
3.3 If the return is due to our error (e.g., wrong or damaged product), we will cover the return shipping costs.
4. Exchanges
4.1 Exchanges are allowed for eligible items if the requested product is in stock.
4.2 Contact our support team to arrange an exchange.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Perishable goods (e.g., food items).
- Personal care and hygiene products (e.g., cosmetics, toiletries).
- Customized or personalized items.
- Gift cards or vouchers.
6. Damaged or Defective Items
6.1 If you receive a damaged or defective item, contact us within 48 hours of delivery with photos as proof.
6.2 We will arrange a replacement or refund at no additional cost.
7. Order Cancellations
7.1 Orders can be canceled before they are shipped. Contact us promptly at info@mendzo.uk or 07776636037 to cancel your order.
7.2 Once shipped, cancellation requests will be treated as returns.
8. Contact Us
For questions or assistance with returns and refunds, please contact us:
Email: info@mendzo.uk
Phone: 07776636037
We’re here to help and ensure a hassle-free shopping experience!
